Terms & Conditions

Payments

In our webshop we use Klarnas cash register where you choose the payment method after you place the order. You can pay either by invoice, card, split the payment per month or directly through your Internet bank; pay in whatever way suits you. Please note that the invoice is sent by e-mail to you from Klarna. If the invoice is not paid on time, reminder fees from Klarna and thereafter Klarna’s routines for collection will be added.

Orders

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.

Orders made in another person’s name and other counterfeits will be reported to the police. Curam reserves the right to change prices and correct incorrect prices on all orders. If a price is not correct, Curam owns the right to cancel the purchase and return the customer’s money in the easiest way possible. This can be done at any time.

Campaign Codes

Campaign codes should be entered during the checkout process in order to be valid. Attempting to add a campaign code after purchase will not be honoured. You cannot enter or recieve a promo code reduction after you’ve made your order. Please make sure that you have entered the code correctly and that the correct amount has been reduced.

Deliveries

Curam offers delivery with PostNord’s, free service item on orders exceding SEK 399 inc VAT. The shipment is not traceable but it is insured by Curam. If we get the order before 11 am we will pack the order the same day. Normal delivery time is 1-3 working days within Sweden. Deviations in, for example, high season may occur. Once the product has left our warehouse, the delivery responsibility will be transferred to Postnord who will deliver your order within the specified time. Curam cannot provide any delivery guarantee for goods not in stock at the time of order or for goods that have left our warehouse. This means that the total delivery time before the goods reach you can be longer than normally stated if the carrier itself causes a delay. We reserve the right, without prior notice, to cancel the non-deliverable item from orders with price deductions for the same. If the customer then wishes to order another or said product, this is to be regarded as a new order. For questions concerning your delivery, please contact Curam.

Taxes

All prices on the website, www.bycuram.com, are inclusive of VAT, in accordance with Swedish law. Note that all orders sent outside of the EU may be required to pay local customs / VAT charges. These costs are paid when the goods are handed over from courier to you as an individual. These costs are nothing cured by Curam, nor anything we can foresee, since the costs are different for different countries and are regulated locally. Curam advises you to contact your local customs office for further information.

Returns

Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Since you are responsible for the product until we receive it, it is important that the product is well packaged. Return shipping is paid by the customer, 49 SEK, approximately 5 €/5 Dollar. To return your product you send us an email to [email protected] and we will send you a return label to use. We recommend you to keep your shipping receipt until you have recieved your refund.

The refunded amount will be payed out from us directly when we have received the product. Please note that the return fee will be extracted from the returned amount of your product. The amount will be visible at your payment method within a few business days. If you return your product from a non-EU country, and your return is paid with VAT / VAT, Curam reserves the right to deduct the corresponding amount from the total purchase price before the return is completed.

Defected goods

If you receive a defective item, please send a photo proof to [email protected] including details on the defect within 14 days and place the item(S) in the original shipping box, or any other solid carton box. Close the box and tape it securely. Use the return label that comes with your order. We recommend you to keep your shipping receipt until you have recieved your refund.

If the complaint is approved, Curam will 1) replace the product through the delivery of a new product 2) repurchase. If the complaint is approved, we will also replace the freight. If the complaint is not approved, the buyer is responsible for all shipping costs.

Insurance

All items are insured against theft and accidental damage whilst in transit from the Curam warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

Colors

Curams goal is to describe the products at the website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the website can differ somewhat from their actual colors. Curam cannot be held responsible for any such discrepancy.

Trademarks

Curam trademarks are registered in several regions/countries and your use of this website does not give you any rights to use your trademarks.

Force Majeure

In case of Force Majeure, Curams obligations will be suspended. The contract between Curam and you, in such cases, may be fully or partially terminated by Curam our you. A Force Majeure is in the event of war, civil war, revolution, governmental measures, riot, strike, lockout, blockage, failure of electricity, internet or telephone service, natural disasters or similar events. Under these circumstances, Curam will try to resolve topics in a timely manner.

The latest update of the terms and conditions of Curam was made in feb 2020.

Privacy policy

These terms and conditions apply to your purchases, and your use of www.bycuram.com web site. The terms constitute an agreement between you and Curam – which is managed by the company DKA by A.M AB, Samaritgränd 6, 118 53 Stockholm, Sweden. DKA by A.M AB is registered in Stockholm Sweden org nr. 556843-3907. (Throughout the site, the terms “we” ”us” and ”our” refer to Curam). By making a purchase and using this website, you agree to the following terms and conditions.

We have instituted strict policies and security measures to protect the information you provide us and we recognize the importance of protecting the privacy of financial and personal information. When you become a Curam citizen, shop at bucuram.com or subscribe to newsletters, we process and use such submitted personal data, to be able to fulfil our commitment to you, in accordance with this privacy policy. This privacy policy applies to all protected personal information collected or used by Curam and applies from January 2020 and onwards.

This Privacy Policy describes www.bycuram.com practices regarding the collection, use and disclosure of the information we collect from and about you when you use Bycuram´s website that links to this Policy. By accessing, using or buying products on the site, you agree to this Privacy Policy.

These Terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We therefore ask you to read these terms and conditions carefully before accessing or using our website.

We reserve the right to update, change or replace any part of these terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Following principles are taken into account in order to protect your privacy: We do not collect more information than is necessary. We do not use your data for purposes other than those specified. We do not keep your data if it is no longer relevant. We do not farm your data out to third parties

What information?

We collect data from visitors to the website who register their information for the newsletter, become a citizen, or who shop at our web store. We use “cookies”. We do not store, neither collect any credit card information from our online customers.

Cookies

Cookies are bits and pieces of information a web site can send to your computer’s browser for different purposes. We use cookies to ascertain which (and how often) web pages are visited, to guarantee a good experience when you return to our web site. As an example, our cookies allow us to save information so you do not have to re-enter this whenever you visit our site. To disable cookies, you should read the information from your preferred browser software. If you choose to disable cookies, your visit on our website will be significantly enhanced.

How Curam may use information

If you choose to share personal information with Curam, we will use this to keep you up to date with upcoming and new product drops, special events and/or to process orders you place in our web shop. We may also use the information to review and improve our service to you. We may use information from your behaviour on our site and our affiliates, to help us improve the site experience. We may contact you via e-mail, postal mail, or telephone, to conduct market research.

To serve you better than best, we may combine the information we get from our site with information from third parties, including demographic information and information that is publicly available.

Does Curam share personal information with others?

We do not disclose (neither sell) our customers names, addresses or other personal information to others.

Maintaining our website, managing our database and distributing e-mails requires contracts with carefully selected third parties. Personal information you provide to Curam may be processed by these third parties, on behalf of Curam. We do not authorize our service providers to use this information in any other way. If not required by law or in connection with a legal claim or proceeding, we do not disclose your information to third parties. If Curam is merged, consolidated or aquired by other entity, information about our customers may be made available to the new entity. The new entity will however agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

COPYRIGHT PERMISSION NOTICE

Copyright in the documents provided in this site (including, without limitation, the trademarks of curam, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to curam and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from curam. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press enquiries, please contact [email protected]

Security

Curam use security measures to protect all information provided to us. We take all reasonable steps to protect personal information from unauthorized access, use or disclosure. However, you acknowledge that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and we can not be held responsible for any breach of security unless this is due to our negligence.

Accuracy and retention

You are entitled to request access to personal data you provide us, by contacting us by email [email protected]. If you are registered on our website and would like to be excluded from the marketing list, please login to your private email and click on this unsubscribe link in our newsletter(s).

Purchase age

If you are under eighteen (18), we require that you get your parents or guardians consent before purchasing at bycuram.com or any other site related to Curam.

Children´s privacy

We do not want to collect personal information from people under the age of thirteen (13). If you are under the age of thirteen (13), ask your parent or guardian to register.

If you have any comments or questions regarding these privacy policies, please email [email protected].

The latest update of the Privacy policy of Curam was made in feb 2020.

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