Consumers have the right to return their order within 14 days from receiving the product. This right applies only if the product and its original packaging can be returned in the same condition as when received. As you are responsible for the product until it reaches us, it is important that it is well packaged. Return shipping is paid by the customer. To initiate a return, please email support@bycuram.com and we will send you a return label. We recommend that you keep your shipping receipt until your refund has been completed. The refunded amount will be paid directly by us once we have received the returned product.