FAQs arkiv - Curam

Q: What is Curam Start and how do I access it?

Curam Start is a 4-week guided onboarding designed to help you get started with your Curam cups in a safe and inspiring way. When you purchase directly from Curam , Curam Start is included and will be sent automatically via email once you have approved the email subscription at checkout. The guide is sent to the email address you provided at checkout and is usually delivered within 24 hours of your completed purchase. The content is delivered step by step over four weeks. If you cannot find the email, please check your spam folder.

Q: How do I contact customer service?

Please email us at support@bycuram.com.

Q: I purchased through a reseller but have questions about my order.

You are always welcome to contact us regarding questions about cupping at support@bycuram.com. For questions related to your order, please contact the reseller where you placed your order.

Q: How do I access digital content after purchase?

After completing your purchase, you will receive access via email with further instructions on how to download the content.

Q: Does the right of withdrawal apply to digital products and online courses?

There are no returns on digital products or online courses, as access to the material is provided immediately after purchase.

Q: How long does it take to receive a response to a complaint?

We respond as quickly as possible and aim to reply within 24 hours on weekdays.

Q: How do I make a complaint?

Please contact customer service at support@bycuram.com.

Q: What should I do if my product is damaged upon delivery?

Please contact customer service at support@bycuram.com as soon as possible and include photos of the damage along with your order number, and we will help you further.

Q: Can I return a used product?

Used products generally cannot be returned. However, please start by emailing support@bycuram.com and describe your case, and we will assist you further.

Q: What does return shipping cost?

You are responsible for the return shipping cost.

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What is Curam Start and how do I access it?

How do I contact customer service?

I purchased through a reseller but have questions about my order.

How do I access digital content after purchase?

Does the right of withdrawal apply to digital products and online courses?

How long does it take to receive a response to a complaint?

How do I make a complaint?

What should I do if my product is damaged upon delivery?

Can I return a used product?

What does return shipping cost?

Follow us and become part of our wellness community

Together we explore smart recovery, inner balance and beautiful routines that last in the long run.

Join our newsletter

Products

About cupping

Event and education

Contact

Terms & Conditions

Signup

FAQs

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