FAQs arkiv - Page 2 of 25

Q: How long is the right of withdrawal?

You have a 14 day right of withdrawal in accordance with distance selling regulations.

Q: How do I make a return?

Consumers have the right to return their order within 14 days from receiving the product. This right applies only if the product and its original packaging can be returned in the same condition as when received. As you are responsible for the product until it reaches us, it is important that it is well packaged. Return shipping is paid by the customer. To initiate a return, please email support@bycuram.com and we will send you a return label. We recommend that you keep your shipping receipt until your refund has been completed. The refunded amount will be paid directly by us once we have received the returned product.

Q: What happens if I enter the wrong address?

It is your responsibility to provide correct address details, as the package will be shipped to the address provided at checkout. If your order has not yet been shipped, we may be able to update the address. Please contact support@bycuram.com as soon as possible and we will try to help.

Q: What happens if my package does not arrive?

Please contact support@bycuram.com and we will help you investigate what may have happened.

Q: Can I track my order?

Yes. Once your order has been shipped, you will receive an email with tracking information.

Q: What is the delivery time?

The normal delivery time within Sweden is 1 to 3 business days. During peak periods and holidays, delivery times may be slightly longer.

Q: Is it safe to shop with you?

Yes. Payments are processed through secure payment solutions and all information is handled with encryption.

Q: I have not received an order confirmation. What should I do?

Start by checking your spam or junk mail folder. If you still cannot find the order confirmation, please contact our customer service at support@bycuram.com and we will be happy to assist you.

Q: Can I change or cancel my order after it has been placed?

If the warehouse has not yet shipped your products, we may be able to cancel your order. Please email support@bycuram.com as soon as possible and we will do our best to help in time.

Q: How do I place an order?

You place your order directly in our webshop by selecting your products, proceeding to checkout, and completing the purchase.

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How long is the right of withdrawal?

How do I make a return?

What happens if I enter the wrong address?

What happens if my package does not arrive?

Can I track my order?

What is the delivery time?

Is it safe to shop with you?

I have not received an order confirmation. What should I do?

Can I change or cancel my order after it has been placed?

How do I place an order?

Follow us and become part of our wellness community

Together we explore smart recovery, inner balance and beautiful routines that last in the long run.

Join our newsletter

Products

About cupping

Event and education

Contact

Terms & Conditions

Signup

FAQs

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